By accessing qiq.co.za or purchasing any QIQ service, you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you should not use this website or purchase our services.
These terms apply to all visitors, users, and clients. QIQ reserves the right to refuse service to anyone at any time.
QIQ provides AI visibility and identity services including:
Service descriptions on this website are for information only. QIQ reserves the right to modify service scope where necessary, provided the core deliverable remains substantially as described at the time of purchase.
This clause applies to all paid services involving analysis of a named individual or brand (the "subject").
By purchasing a service, the commissioning party warrants that:
QIQ does not conduct surveillance, competitive intelligence on private individuals, or any service intended to harm the subject. Any service commissioned for a purpose inconsistent with this clause will be refused or cancelled, with a full refund issued.
If QIQ discovers during delivery that a service has been commissioned without proper authority, QIQ reserves the right to halt delivery and refund the purchase in full.
Prices for the AI Visibility Report, Signal Atlas, and Signal Atlas Pro are fixed, one-time prices displayed in USD and processed via Paddle. ZAR pricing is available on request — contact hello@qiq.co.za before purchasing if you would like to arrange payment in ZAR.
QIQ does not store payment card details. All payment processing is handled securely by the relevant third-party processor.
Where ZAR payment is arranged directly, the ZAR price is set independently and is not a direct currency conversion of the USD price. Both are valid prices for the same service in their respective currencies.
Prices are subject to change. The price at the time of purchase is the price you pay. Changes to pricing do not affect existing orders.
Delivery timelines stated on this website are targets, not guarantees. QIQ will make every reasonable effort to meet stated timelines. Where delays occur, clients will be notified promptly.
The AI Visibility Report, Signal Atlas, and Signal Atlas Pro each require completion of a short intake conversation before work commences. The delivery timeline begins from completion of that intake, not from the date of payment. Intake is also where scope is confirmed — whether the work concerns an individual, a brand, or both.
The 60-minute debrief call included in Signal Atlas Pro is scheduled after delivery of the written findings. It is the client's responsibility to schedule the call within 60 days of delivery. Calls not scheduled within this period are forfeited without refund of any portion of the service fee.
Latent Stewardship is currently offered by waitlist only. Once generally available, its delivery terms will be set out in a service-specific agreement provided before enrolment.
Certain QIQ services involve research conducted across publicly available sources. This section defines the scope and limitations of that research.
AI platform queries — the AI Visibility Report, Signal Atlas, and Signal Atlas Pro involve submitting identity-related queries to AI platforms including ChatGPT, Claude, Gemini, Perplexity, Copilot, and Grok. The results reflect what those platforms return at the time of querying. AI responses are non-deterministic and may vary between sessions. QIQ captures responses faithfully but cannot guarantee consistency across future queries.
Live and social discovery (Signal Atlas and Signal Atlas Pro only) — exploring what AI surfaces from the open web and from social discourse involves a structured look at publicly available web content including but not limited to: search engine results, social media platforms, review sites, news publications, forums, professional networks such as LinkedIn, and AI-native search platforms such as Perplexity and Grok. This covers content that is publicly accessible at the time of delivery. It does not involve access to private, paywalled, or restricted content.
QIQ does not guarantee that all harmful or distorting signals will be identified. This work is bounded by what is publicly discoverable through standard research methods within the agreed service timeframe. It is not an exhaustive legal or forensic investigation.
All web research is conducted on publicly available information. QIQ does not engage in any form of hacking, scraping in violation of platform terms, or access of private accounts or data.
All content on qiq.co.za — including text, design, frameworks, methodologies, and terminology — is the intellectual property of QIQ unless otherwise stated. This includes the Living Semantic Alignment framework, Phynom Flow methodology, the Signal Atlas three-layer framework, and associated terminology.
Upon purchase and full payment, clients receive a non-exclusive, non-transferable licence to use the deliverables produced for them for their own personal or professional purposes. This licence does not include the right to resell, sublicense, or reproduce the deliverables for commercial purposes without prior written consent.
QIQ services analyse publicly available information and AI-generated content. Several inherent limitations apply:
QIQ makes no warranty, express or implied, that implementing the recommendations in any deliverable will produce specific outcomes in AI platform representations.
To the fullest extent permitted by applicable law, QIQ's total liability to any client in connection with any service shall not exceed the amount paid by that client for the relevant service.
QIQ is not liable for any indirect, consequential, incidental, or special damages arising from the use of our services or the implementation of our recommendations, including but not limited to loss of business, loss of revenue, or reputational harm.
QIQ is not responsible for the content, accuracy, or actions of third-party platforms referenced in our deliverables, including AI platforms, review sites, social media platforms, or news publications.
AI Visibility Report: A full refund is available if requested before intake is completed and work has commenced. Once work has commenced, a partial refund of 50% is available if requested before delivery. No refund is available after the Report has been delivered.
Signal Atlas and Signal Atlas Pro: A full refund is available if requested before intake is completed and work has commenced. Once work has commenced, a partial refund of 50% is available if requested before delivery. No refund is available after findings have been delivered.
Debrief call (Signal Atlas Pro): The 60-minute debrief call must be scheduled within 60 days of delivery. Failure to schedule within this period results in forfeiture of the call without refund of any portion of the service fee.
Latent Stewardship: Currently offered by waitlist only. Refund and cancellation terms for Stewardship will be set out in a service-specific agreement once the service is generally available.
Refund requests should be submitted to hello@qiq.co.za. Approved refunds will be processed within 14 business days via the original payment method.
You agree not to use QIQ services or this website to:
QIQ reserves the right to refuse or cancel any service that appears to violate these conditions, with a full refund issued where work has not commenced.
QIQ may suspend or terminate access to this website or refuse service delivery at any time where there is reasonable cause to believe these terms have been violated or where continued service would be inappropriate.
Where termination occurs before delivery of a paid service, QIQ will issue a refund proportional to the work not yet completed.
These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under these terms shall be subject to the jurisdiction of the South African courts.
For clients in the European Union, nothing in these terms limits any statutory rights you may have under applicable EU consumer protection law.
QIQ may update these Terms of Use from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of this website or services after changes are posted constitutes acceptance of the updated terms.
Terms in effect at the time of a purchase govern that purchase. Updated terms do not apply retroactively to existing orders.
For any questions about these terms, please contact:
QIQ (sole proprietor)
House Hygge, Pringle Bay
Western Cape, South Africa
Email: hello@qiq.co.za